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E-Mail: Staff – Parent Communication Protocol
E-Mail: Staff
– Parent Communication Protocol
The following guidelines are for staff use of e-mail
to communicate with parents.
Response Expectation
- Inform parents that e-mail is not confidential, nor
is it expected to be
- Let parents know that e-mail is not checked on an hourly
basis, a 24-48 hour response is normal (let parents know what your
normal response time is expected to be)
- If there are emergencies, use the phone, not e-mail
Content
- Use e-mail for setting up appointments, phone or conferences
- Use e-mail for sharing curriculum links
- Treat content as if it could be received by another
party
- Do not include personal information about the student/child
in the e-mail
- Do not include student grade or assessment information
in the e-mail
- Do not use e-mail for parental authorization (field
trips, picking up student for appt. etc.)
Communication
- Request confirmation on messages that are sent to parents
- Send confirmation on messages received from parents
Security
- ID and passwords take on the next level of meaning;
if staff have a negative habit of logging in and walking away from their system,
students could represent themselves as staff on the station via
e-mail reading/sending capabilities
- Always log off when you are leaving your computer
- Do not share your password
- Change your password periodically
- Use a combination of letters and numbers or characters
in your password
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